Last updated: June 2026
Postigy sells virtual AI credits that are consumed immediately upon generating carousel content, topic ideas, or enhancements. Because the service involves real-time AI computation, credits are used instantly and cannot be returned.
Due to the immediate consumption of AI credits, we do not offer refunds for credits that have already been used to generate content. Once a generation is initiated and the AI processes your request, the corresponding credits are permanently deducted from your balance.
If you have unused credits in your account and believe you are entitled to a refund due to a technical failure on our side (e.g., a platform-wide outage preventing any generation), please contact us within 14 days of purchase. We review these requests on a case-by-case basis.
If a generation fails due to a verified bug or system error on our infrastructure, we will restore the deducted credits to your account at no additional cost. This is our preferred resolution method rather than monetary refunds.
You may cancel any recurring subscription at any time through your Lemon Squeezy account dashboard. Cancellation stops future billing; it does not refund charges already incurred. You retain access to purchased credits until they are fully used or your account is closed.
We reserve the right to deny refund requests and suspend accounts where we detect fraudulent chargebacks, account sharing, or systematic abuse of the credit system.
For refund inquiries or to report a technical issue, please contact us at info@postigy.com with your transaction ID and a description of the issue.